Provisioning Package Not Found
Troubleshooting when the Microsoft Entra provisioning package (.ppkg) is not available during pre-migration validation (~10%).
Description
During pre-migration validation, the application checks whether a Microsoft Entra provisioning package is available from the Opsole Admin Portal.
This error occurs when no provisioning package is found for the assigned tenant configuration.
The provisioning package is required to complete the Entra ID join during migration. Since it is missing, migration does not proceed. No device changes are performed at this stage.
Quick Reference
| Item | Details |
|---|---|
| Stage | Pre-Migration provisioning package validation |
| Progress | Around 10% |
| Device impact | No device migration changes have been made |
| Safe to retry | Yes |
| Responsibility | Customer IT administrator |
What You Will See
Application Message
Provisioning package (.ppkg) file not found.
Please contact IT Support.
Root Cause
No provisioning package is available for the tenant configuration assigned to the device.
Common causes:
- Provisioning package not uploaded to the portal
- Package removed from the portal
Diagnosis
In the Opsole Admin Portal, verify the provisioning package configuration:
- A Entra bulk Provisioning package
.ppkgfile is uploaded
Resolution
Provisioning Package Missing
Generate a new bulk Entra join provisioning package from the Microsoft Entra admin center and upload it to the Opsole Admin Portal.
Package Expired
Create a new provisioning package and replace the existing one in the portal.
After updating the configuration, retry the migration.
Recovery Steps
- Close the Opsole Migrate application
- Re-open the application
- Start migration again
When to Contact Support
Contact support@opsole.com if:
- The package is visible in the portal but the error persists
- Multiple devices report the same issue unexpectedly
Related Logs
- Event Viewer → Application and Services Logs → OpsoleMigrate
How is this guide?