KB-022217 — Profile Transition Failed

Troubleshooting when user profile identity transition fails during profile migration (~85%–90%).

Description

During this stage, the application performs user profile identity transition by mapping the existing profile to the corresponding Microsoft Entra ID identity.

This includes:

Updating the profile identity mapping in Windows
Updating file system and configuration access permissions for the new identity

This error occurs when the profile transition cannot be completed successfully.

At this stage:

Device is already Microsoft Entra ID joined
Previous domain association has been removed
Profile migration is in progress

This is a critical execution stage of profile migration, and failures are typically caused by endpoint conditions such as locks, permissions, or security controls.

Quick Reference

Item	Details
Stage	Profile identity transition
Progress	Around 85% to 90%
Device impact	Migration may stop or continue with warnings
Safe to retry	No
Responsibility	Customer IT administrator and Opsole Support

What You Will See

Lock Screen Message

Profile Migration Failed. Please check logs
Please log in with Local Admin Account

Portal Log

Profile migration failed in module ProfileTransitionFailed

Root Cause

Profile transition consists of two operations:

Identity Mapping (Critical) — Updates profile identity mapping
Permission Update (Non-Critical) — Updates access permissions

Failure may occur in either.

Common causes:

Endpoint security blocking operations
Access restrictions on profile or configuration data
Inconsistent profile state
New identity not yet resolvable on the device
File system locks or permission conflicts

The process uses Windows system components.
Any restriction from the endpoint must be resolved by the IT administrator.

Diagnosis

Run the following checks in PowerShell (Administrator):

Step 1 – Check profile migration state
Get-ChildItem "HKLM:\SOFTWARE\OpsoleMigrate\Profiles" | ForEach-Object { $p = Get-ItemProperty $_.PSPath; [PSCustomObject]@{ SID = $_.PSChildName; Status = $p.Status; LastError = $p.LastError; OldUser = $p.OLD_userName; NewSID = $p.NEW_SID } }

Step 2 – Check profile configuration state
Get-ChildItem "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

Step 3 – Check loaded profiles
Get-CimInstance Win32_UserProfile | Where-Object { $_.Loaded }

Status Mapping

Status	Meaning
RegistryRemapFailed	Identity mapping failed (critical)
ProfileListUpdated	Identity mapping completed
AclPendingManualRemediation	Permission update incomplete
AclSkippedSidUnresolvable	Identity not yet resolved
NTFSPermissionsUpdated	Permission update successful